Responsible gambling

Responsible Gambling at Rich Casino

At Rich Casino, we're committed to providing a safe and responsible gaming environment for all our players. We understand that problem gambling can have serious consequences on individuals and their loved ones, which is why we've implemented various tools and resources to help you manage your gaming habits.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you spend on the site. To do this:

1. Log in to your account.
2. Go to 'Account' > 'Responsible Gaming'.
3. Click on 'Deposit Limit' and choose a limit that suits you.

Loss Limits

Configure maximum loss thresholds per day, week, or month to set boundaries for yourself.

Session Time Limits

Set play duration limits (30 minutes to 8 hours) and automatically log out when reached.

Reality Checks

Pop-up reminders every 30/60/90 minutes show you the time played and net win/loss.

Cooling-Off Periods

Temporary self-exclusion for 24 hours, 48 hours, 7 days, or 30 days. Your account will automatically reopen after the period.

Self-Exclusion

Permanent or long-term (6 months to 5 years) account closure, including removal from marketing communications. Please contact our support team to initiate this process.

Take a Break

Temporary account freeze (1-30 days) accessible instantly through your account settings.

Resources and Support Organizations

We're committed to providing you with the necessary tools and resources to maintain a healthy gaming experience. Here are some organizations that can offer additional support:

• Gamblers Anonymous: A 12-step program for those struggling with compulsive gambling.
• GamCare: The UK's leading charity for problem gamblers, offering counseling, advice, and treatment options.
• Gambling Therapy: A free online service providing counseling and self-help resources for individuals affected by problem gambling.

Problem Gambling Helplines

If you need immediate support or would like to speak with someone about your gaming habits, please contact one of the following helplines:

• 1-866-531-2600 (Responsible Gambling Council)
• 1-888-795-6111 (British Columbia Responsible & Problem Gambling Program)

Additional Support

Our dedicated customer support team is available to assist you with any questions or concerns regarding our responsible gaming policies.